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Frequently Asked Questions
I don’t understand the editorial or reviewer’s comments
If you are unsure about the editorial comments or the reviewer’s comments, please email the Editorial Office asking for clarification. Whilst reviewer comments are specific to your paper, general editorial queries can be solved by consulting the Authors page or Author Hub.
My paper has been accepted, what happens next?
Your paper will be checked by our Editorial Office and a payment email will be sent out to you regarding the article processing charge, if you have not received this email within a week please email the Editorial Office. After payment has been received, your paper will be typeset and you will be sent proofs of your paper. If you have a query relating to a paper in Production or are having issues with your proof, please email the Production Editor.
Can’t find what you’re looking for?
If any of these did not answer your question, please visit the Authors page or Author Hub for information on the publishing process, policies and guidelines. If you are a reviewer looking for advice, please visit our Reviewer page. If you still can’t find what you’re looking for, please find the relevant contact details below.
For general queries and support (including queries about article processing charge discounts and waivers), please visit our website, which includes a live chat option.
For queries relating to your manuscript after it has been accepted.
For further details please contact Richard Sands:
Please refer to our Permissions guidelines
Media enquiries only (9:00 to 17:00)
If you have a media-related enquiry, or you are a journalist needing copies of papers or press releases.
For urgent out of hours enquiries please call:
Tel: + 44 (0) 7825 118 107 or + 44 (0) 7388 708 030
BMJ Reprints Team
Commercial reprints (except Americas)
Mobile: +44 (0)7866 262344
Commercial reprints (Americas)
Tel: +1 267 895 1758
Mobile: +1 215 933 8484
Online advertising sales (except Americas)
Marc Clifford (Sales Manager)
Tel: +44 (0)20 3655 5610
Information on rates and how to advertise in Heart
Display and online advertising sales (Americas)
American Medical Communications (AMC)
Ron Gordon (National Accounts Manager)
Tel: +1 973 214 4374