ABSTRACT
We previously described the response of a community care organization to a snowstorm (Eksted and Cook, 2015). The workers exploited existing resources in a novel way to cope with the challenge posed by the storm. The approach they chose entailed giving up some goals in order to increase the likelihood that they would be able to achieve other, more important goals. The ease with which they adapted to the threatening conditions was remarkable. They were able to anticipate how the storm would likely limit their mobility and efficiency. They planned their activities, gathered supplies and began the work quickly. Throughout the day they communicated with each other and their coordinator about the status of their work. They recognized when the work was taking longer than expected and adjusted, in some cases shifting tasks across working groups to allow the more important tasks to be completed by the end of the day.
