| Gross et al.35 | 2016 | Identify and address gaps in system functionality early |
| Consider aspects such as communication mechanisms, in addition to ‘core’ EPR functions |
| Joukes et al.6 | 2015 | Focus on usability |
| Alignment with work processes |
| Support and training (ongoing) |
| Use of patient data |
| Improving general IT skills |
| Cucciniello et al.34 | 2015 | Overt commitment across the whole organisation |
| Development and resourcing of new roles |
| Investment in mechanisms to assess ongoing impact |
| McAlearney et al.24 | 2013 | Ongoing optimisation |
| Craven et al.44 | 2013 | Investment initially in correct system selection |
| Ensuring adequate hardware and technology |
| Optimise workflows |
| Laramee et al.39 | 2011 | Focus on staff training as customers |
| Corrao et al.37 | 2010 | Early detection of usability issues |
| McAlearney et al.43 | 2010 | Focus on continuous customisation and improvement |
| Demonstrate data use for quality improvement |
| Fullerton et al.36 | 2006 | Extensive staff involvement in system choice and implementation |
| Investment in technical and training support at go-live |
| Badger et al.38 | 2005 | Extensive training |
| Champions from all disciplines |
| Souther et al.29 | 2001 | Organisation support |
| Executive visibility |