Table 1 Loadings and cross loadings

	Benefits	Challenges	Impact on workload	Impact on care
Information quality	0.92	−0.32	0.44	0.46
Ease of completing tasks	0.71	−0.27	0.21	0.31
Process improvement	0.93	−0.24	0.36	0.49
Reliability	−0.11	0.65	−0.25	−0.05
Report quality	−0.39	0.89	−0.34	−0.47
Service quality	−0.13	0.79	−0.22	−0.28
Admin workload	0.23	−0.36	0.79	0.38
Nursing workload	0.40	−0.26	0.92	0.52
Physician workload	0.41	−0.31	0.88	0.50
Filing errors	0.37	−0.24	0.28	0.68
Speed of results	0.37	−0.17	0.38	0.67
Speed of referrals	0.33	−0.19	0.51	0.67
Report reordering	0.34	−0.49	0.38	0.79