| Convenience/Recognition of Utility |
| “A very welcome alternative to use if doctor is unable to attend ward rounds” |
| “A very useful aid to have, to keep in touch with senior doctors who may not always be around if you need to speak to them” |
| “Really helpful because doctor has so many patients – helpful for both of us.” |
| “It’s very handy and safe. Any questions can be asked.” |
| Acceptance |
| “Initially surreal, I feel it is something that can become quickly established and accepted” |
| Caution re Replacement of Conventional Rounds/Measured Acceptance |
| “It is always nice to see doctor in person – a combination of the two would be ideal” |
| “The concept is useful when on occasion the consultant is not available. But there may never be a relationship if the (consultant and patient) only meet once or twice.” |
| “I would prefer to see the consultant more often than telecommunication, but wouldn’t mind occasional use.” |
| Areas for Technical Improvement |
| “Turn down the volume so the ward can’t hear” |
| “Perhaps re the volume, the patient may be inclined to raise his/her voice, plus because the doctor’s voice is amplified visitors and other ward patients may overhear. However, this is generally the case anyway.” |
| “Telecommunication device was a bit far away” |
| Staff Free Text Comments |
| “Excellent option when consultant not physically available” |
| “Great idea” |
| “High noise levels make privacy difficult even in normal ward rounds” |