Table 1 Interview questions
Patient versionProvider version
What sorts of things could you imagine a patient portal might help you with?What sorts of things could you imagine a patient portal might help a patient with?
What should patients and providers think about before using a personal health record?What should patients and providers think about before using a personal health record?
If your provider offered a personal health record, what questions would you have before you signed up?If your clinic offered a personal health record, what questions would you have before you were comfortable with patients using it? What, or what questions, do you think patients should ask before using a personal health record?
Would you be interested or would you find it valuable to use a personal health record?Would you be interested or would you find it valuable for your patients to use a personal health record?
What kind of advice would you offer to your provider before he or she starts working on this project?So now, you want to delve into this further and figure out how best to use the portal to manage chronic conditions with your patients? How might you approach this problem?
How should your provider decide what functions would be included in the patient portal?How would you decide what functions would be included in the patient portal?
How could your provider include patients in developing a process for using a patient portal?How could you include patients in developing a process for using a patient portal?