Table 1

Findings associated with sociotechnical dimensions of change confirming previous findings in the empirical literature20 28–44

Technological factorsSystem usability, system performance, adaptability and flexibility, system dependability, availability of data, integrity and confidentiality, data accuracy, sustainability.
Social factorsUser satisfaction, complete/correct use, attitudes and expectations, user engagement, experiences of Information Technology use, workload implications and benefits of system use, impact of system on existing work processes, user input in design.
Organisational factorsLeadership and management, communication with stakeholders, implementation timelines, vision associated with system, training and user support, system champions implementation/optimisation resources, monitoring of progress and system optimisation.