Findings associated with sociotechnical dimensions of change confirming previous findings in the empirical literature20 28–44
| Dimensions | |
| Technological factors | System usability, system performance, adaptability and flexibility, system dependability, availability of data, integrity and confidentiality, data accuracy, sustainability. |
| Social factors | User satisfaction, complete/correct use, attitudes and expectations, user engagement, experiences of Information Technology use, workload implications and benefits of system use, impact of system on existing work processes, user input in design. |
| Organisational factors | Leadership and management, communication with stakeholders, implementation timelines, vision associated with system, training and user support, system champions implementation/optimisation resources, monitoring of progress and system optimisation. |