Table 1

Organisational priorities for an NEMT vendor

Single vendorVendor capable of supporting current and future ride volume across entire organisation
Ride capabilitiesVendor capable of transporting both ambulatory and special patient/equipment needs (eg, wheelchairs)
SchedulingVendor capable of supporting both prearranged and on-demand single-way (eg, discharges) and round-trip transportation
ExperienceVendor willing to commit to maximising the quality of patient and staff experience
CostVendor offers competitive price point
Data drivenVendor routinely provides data and insight at both system and unit level
Regulatory complianceHIPAA compliant
  • HIPAA, Health Insurance Portability and Accountability Act; NEMT, non-emergency medical transportation.