Table 4

Patient service rating and feedback comments

5* rating58
4* rating31=long waiting time for connection, 1=poor internet connection, 1=video consult closed over bank holiday
3* rating0
2* rating1Poor connection and patient was advised to attend A&E and did not want to given COVID-19
1* rating0
  • Due to the speed of service deployment, feedback services were not available from go-live, so feedback is only available for a proportion of patients seen towards the end of the audit period.

  • A&E, accident and emergency department .